Deficiency letters, background disclosures, financial-responsibility fixes.
Ownership and location changes, qualifying agent updates, branches, and temporary licenses and permits.
Policies, training, advertising reviews, trust/escrow policies.
We gather the facts, answer promptly, preserve records, manage production, and prep interviews.
Coaching, attendance, and scope control.
Corrective-action plans and narratives that close files quickly before determination of probable cause.
Choose informal vs. formal hearing, protect defenses, and hit every deadline.
Responses, motions, targeted discovery, and leverage for settlement.
Prepare mitigation, negotiate penalties, timelines, and, where available, no-admission language and non-disciplinary resolution.
A letter from a Florida agency telling you that a complaint or audit is open and asking for records or an interview. It’s not a finding of guilt, but it triggers short deadlines and a duty to preserve documents and devices.
1) Notice of Investigation; 2) Response/production & interviews; 3) Probable cause review (panel or agency counsel decides if there’s enough to charge); 4) If charged, you get an Administrative Complaint + Election of Rights (EOR) to pick an informal or formal (DOAH) hearing, or to seek a consent order/settlement. Some matters close early with dismissal or a guidance letter.
Your form to choose the mat: informal hearing (no disputed material facts), formal hearing at the Division of Administrative Hearings (DOAH), or settlement/consent orders. Deadlines are short, and ignoring it can waive rights.
Calendar the deadline, preserve records (your application, including attachments and corresondence to the department. Review the cited issues and cure if possible. If curing is not possible, litigation may be an option.
Calendar the deadline, preserve emails/texts/cloud files and devices, and send us the notice so we can plan the response.